MD, MBA, FAAP, FACHELocation:
Knoxville, Tennessee, U.S.Current position:
Professor and Core Faculty, Physicians’ Executive MBA, University of Tennessee and Director, The Institute for Healthcare Quality Research and Education
Dr. Donald (Don) E. Lighter currently serves as Professor and core faculty for the Physicians’ Executive MBA and the Healthcare Leadership EMBA programs at the University of Tennessee and as Director of The Institute for Healthcare Quality Re-search and Education where he works with organizations to improve quality management using techniques like Lean Six Sigma, the Baldrige Award management framework, and advanced information technologies. Additionally, he served as Corporate Medical Director at Caris Healthcare in Knoxville from 2014 - 2017 and works as a physician surveyor for the National Committee for Quality Assurance (NCQA), where he evaluates health plans and provider organizations for compliance with NCQA’s quality standards. From 2008-10, he served as Vice President for Quality at WellCare Health Plans. Between 2001-9 and again from 2010-12, Dr. Lighter served as the Chief Quality Officer for the Shriners Hospitals for Children, a 22-hospital system, where he worked in the areas of medical staff performance and compensation, leadership training, and medical affairs strategic planning. In 2012, Dr. Lighter was appointed to a three-year term as a Judge for the Malcolm Baldrige Performance Excellence Pro-gram, and he is also active in the Tennessee Center for Performance Excellence program, serving in several different capacities, including examiner, trainer, judge, and scorebook reviewer.
Dr. Lighter’s nearly 40 years in the health care industry includes academic and private practice in pediatrics, managed care leadership roles, Medicaid and Medicare quality management programs, and medical missionary work. In addition to these medical leadership positions, Dr. Lighter has authored over 75 articles and chapters, as well as three widely used text books on health care quality improvement, the most recent published in 2013. Over the course of his career, Dr. Lighter has led the formation of two IPAs and three HMOs, and development of a university Physician-Hospital Organization. He has also been a consultant to the Board of the American Academy of Pediatrics on medical informatics and has received the Academy’s highest informatics award. Over the past five years, Dr. Lighter has become a surveyor for the National Committee on Quality Assurance (NCQA) and has led multiple reviews of health plans and provider organizations throughout the United States.