Karen Conway is vice president of healthcare value for GHX, where she works to optimize clinical and business performance through supply chain excellence. In this role, Conway serves as an in-house analyst on the role supply chain can play in improving value-based healthcare. Conway oversees development of return-on-investment models to quantify the value of GHX products and services, which have been certified according to the Forrester Total Economic Impact® (TEI) methodology. She also oversees the GHX Voice of Customer programs and develops the curriculum for the GHX Healthcare Supply Chain Summit, the largest industry conference focused on the entire healthcare supply chain.
Prior to joining GHX, Conway served as principal of Conway Associates, a strategic communications firm built on the principles of continuous quality improvement and based on her business partner’s firsthand experience working with Dr. W. Edwards Deming, Procter & Gamble and Walmart. She has also held numerous executive positions and consulting roles in healthcare, energy, and not-for-profit organizations and worked as an award-winning journalist.
Conway is national chair of the Association for Healthcare Resource and Materials Management (AHRMM), the supply chain organization for the American Hospital Association. She serves on the expert advisory council for the Global Network in Strategic Health Sector Supply Chain Innovation, the healthcare advisory board for CAPS Research, and the GS1 Global Healthcare Leadership team.
Conway is a recognized expert on unique device identification and the corresponding systems and process changes required to leverage benefits for multiple stakeholders across the medical device ecosystem. She also writes and lectures on the topic of the value-based healthcare leader, drawing from concepts outlined in the 2013 global leadership book, Leading from the Edge, which she co-authored with the former chief talent officer of Cisco. Conway was also a contributing author to eBusiness in Healthcare, published by Springer in 2008.
Conway earned a master of science in the Science of Healthcare Delivery from Arizona State University in March 2017. She is also a certified Lean Six Sigma Green Belt.